Microsoft Dynamics CRM


Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.

Even for companies with the most complex of sales processes, Microsoft Dynamics CRM provides easy-to-use features and capabilities to help improve the way sales and marketing organizations target new customers, manage marketing campaigns, and drive sales activities. Here's how Microsoft Dynamics CRM can help your employees make better business decisions and get a clearer view of your customers.
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Business Functionalities
Customer Relationship Management Service Scheduling
Marketing Campaigns Work-flow management

Inteq provides solutions and services to the largest organizations globally. Inteq has pioneered and perfected the Global Delivery Model – it employs a rigorous software development process which incorporates stringent quality standards, takes a disciplined approach to distributing IT development work, and leverages a talented and trained workforce.

Our primary emphasis is on setting up and operating offshore development centers for our customers. We also provide a range of consulting services which include: Business Consulting, Business Process Analysis and Staffing for existing projects.

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Strong people base required to deliver and sustain ERP projects. The Microsoft Dynamics Practice at Inteq has a large pool of Microsoft Certified Business Management Functional and Technical Solutions Specialists. Inteq has access to an exhaustive pool of talented consultants adept to the local requirements in Europe, Middle East and US markets for an added advantage to our clients to meet all their short-term/long-term project/staffing needs.
Area of Expertise
Products Languages/Tools
CRM SDK and integration adapters
Great Plains Dexterity, Econnect, VBA, .Net, Frx and Crystal Reporting Tool
Axapta IntelliMorph, MorphX Environments and X++ Language
Navision C/AL Programming
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Inteq provides a full life cycle support that starts right from the requirements gathering phase including business process re-engineering and progresses to the analysis of the requirements, technology and architecture determination, design, project planning, implementation, testing, deployment, post deployment support and finally maintenance .

Inteq proven track record leverage on our experience in providing technology solutions to Client’s across the globe in multiple domains. Our delivery model is supported by best practices that give complete visibility to our customers. It judiciously balances the offshore and onsite components for the various phases of the project to deliver cost effective solutions.

Inteq uses a number of project management tools to keep track of project as well as relationship health. Extensive usage of tools in all phases of the Project Management process is a key feature of Inteq methodology, which provides better review and control and also makes it smarter and faster.

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Manufacturing
Professional Services
Distribution
Healthcare

Delivering high-quality care may be the number one priority for healthcare providers, but finding ways to reduce costs has become the number one imperative. The key lies in finding ways to streamline processes, eliminate inefficiency, increase productivity, and improve decision-making.

Expanding the use of information technology (IT) is a smart way to reduce costs and improve access to patient and organizational information. A powerful computing infrastructure helps makes it easier to share the patient information necessary for clinical decisions and access the financial data required to drive business decisions. Equally important, today’s technologies enable physicians, nurses, and administrators to work together as a single integrated team.

Microsoft Dynamics solutions are helping healthcare organizations around the globe improve financial and business processes and deliver more cost-effective healthcare.

Benefits
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Improve financials and streamline human resources management.
Manage financial processes, drill down into summary information, and track non-financial statistical data with ease. Shorten the budget cycle and generate accurate financial forecasts by using powerful budgeting and forecasting tools. Track and analyze vendor information, efficiently process payables, and make the most of vendor discounts while maximizing cash flow. You can also simplify human resources tasks with tools that are designed to give you greater control and security in managing sensitive payroll information and reducing administrative costs. Attract and retain talented employees by tracking applicant and employee data.

Implement collaborative healthcare.
The Microsoft Collaborative Health initiative is helping healthcare organizations address industry challenges by using new technology as a powerful catalyst both to reduce costs and inefficiencies and improve the quality and affordability of healthcare. Built on familiar technology, collaborative health solutions are replacing manual, paper-based transactions with automated processes that streamline information entry and help provide you with seamless access to information from any location.

Manage materials and comply with regulations.
Manage an entire supply chain with distributed requisitions management and approval, control over purchasing and vendor management, and comprehensive inventory tracking and control. Ensure that supplies are on hand by using tools for expiration dates, serial and lot management, and multi-bin and multi-location items. Address regulatory compliance initiatives with a framework for storing, categorizing, and searching compliance documents, tracking document modifications, and ensuring that managers have the necessary data and materials to maintain compliance. Together with solutions from industry partners, Microsoft Dynamics addresses a broad range of regulatory requirements and helps provide the tools for implementing intelligent Health Level Seven (HL7) messaging for international standards.

eCommerce for Microsoft Dynamics

Inteq eCommerce provides a bi-directional fully integrated interface to Microsoft Dynamics for eCommerce transactions. The eCommerce integration to Microsoft Dynamics is implemented through the eConnect interface and the Dynamics GP developer tool kit.

eConnect is a collection of tools, components, and interfaces that allow applications to programmatically exchange data with Microsoft Dynamics. The key eConnect components and interfaces include:

  • A .NET managed code assembly
  • A Microsoft BizTalk® Application Integration Component (AIC)
  • Microsoft Message Queuing (MSMQ) services

These eConnect interfaces allow external applications like web storefronts, web services, point-of-sale systems, or legacy applications to integrate with Microsoft Dynamics . The external applications can perform actions like creating, updating, retrieving, and deleting back office documents and transactions.

eCommerce and Microsoft Great Plains Integration Architecture:
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The architecture diagram below illustrates the integration between Inteq eCommerce and Great Plains. The integration provides an automated integration between Microsoft Great Plains and eCommerce by integrating using a web service layer between the two applications. Automated jobs are setup that can run at different timed intervals.

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